The Future of Enterprise Analytics

Over the last couple weeks since the 2016 Hadoop Summit in San Jose, eSage Group has been discussing the future of big data and enterprise analytics.  Quick note – Data is data and data is produced by everything, thus big data is really no longer an important term.

hspeopleeSage Group is specifically focused on the tidal wave of sales and marketing data that is being collected across all channels, to name a few:

  • Websites – Cross multiple sites, Clicks, Pathing, Unstructured web logs, Blogs
  • SEO –  Search Engine, Keywords, Placement, URL Structure, Website Optimization
  • Digital Advertising – Format, Placement, Size, Network
  • Social
    • Facebook – Multiple pages, Format (Video, Picture, GIF), Likes (now with emojis), Comments, Shares, Events, Promoted, Platform (mobile, tablet, PC) and now Facebook Live
    • Instagram – Picture vs Video, Follows, Likes, Comments, Reposts (via 3rd Party apps), LiketoKnow.it, Hashtags, Platform
    • Twitter – Likes, RT, Quoted RT, Promoted, Hashtags, Platform
    • SnapChat – Follows, Unique views, Story completions, Screenshots.  SnapChat to say the least is still the wild west as to what brands can do to engage and ultimately drive behavior.

Then we have Off-Line (Print, TV, Events,  etc). Partners. 3rd Party DataDon’t get me started on International Data. 

Tired yet?

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While sales and marketing organizations see the value of analytics, they are hindered by what is accessible from the agencies they work with and by the difficulty of accessing internal siloed data stored across functions within the marketing organization – this includes central corporate marketing, divisional/product groups, field marketing, product planning, market research and operations.

Marketers are hindered by access to the data and the simple issue of not knowing what data is being collected.  Wherever the data lies, it is often controlled by a few select people that service the marketers and don’t necessary know the value of the data they have collected.  Self-service and exploration is not possible yet.

Layer on top this the fact that agile marketing campaigns require real-time data (at least close real time) and accurate attribution/predictive analytics.

So, you can see there are a lot of challenges that face a marketing team, let alone the deployment of an enterprise analytics platform that can service the whole organization.

Now that I have outlined the business challenges, let’s look at what technologies were mentioned at the 2016 Hadoop Summit that are being developed to solve some of these issues.

  • Cloud, cloud, cloud– lots of data can be sent up, then actively used or sent to cold storage on or off prem.  All the big guys have the “best” cloud platform
  • Security – divisional and function roles, organization position, workflow
  • Self-Service tools – ease of data exploration, visualization, costs
  • Machine Learning and other predictive tools
  • Spark
  • Better technical tools to work with Hadoop, other analytics tools and data stores
  • And much more!  

Next post, we will focus on the technical challenges and tools that the eSage Group team is excited about.

Cheers! Tina

 

 

 

A Year in Review – LA and Seattle MeetUps

It was quite a year for both the LA and Seattle Marketing Analytic MeetUps! We had terrific speakers share on current topics! In LA, we had Nevious Osborne of Beats by Dre talking effective dashboards, Peter Taylor of Belkin talking IoT analytics and Punnoose Isaac of Edmunds.com talking on how to build an analytics infrastructure, just to name a few!  Check out the full list here.

Not to be outdone, Seattle had Jeremy Boore of Expedia talk Storytelling and Analytics, Chris Proser of Adobe talk about going beyond A/B testing, Kyle Wieranga of Costco talk on moving from Predictive to Prescriptive Analytics, Shish Shirdar from Microsoft talk Machine Learning, and Ed Mabanglo from Nordstrom talk time-to-event analysis to measure customer tenure. Check out the full list here.

2016 is proving to be great with Tania Massad from Mattel presenting in LA and Brian Behuin from Alaska Air presenting in Seattle.

Make sure to become a member for the Seattle and/or LA Marketing Analytic MeetUps to receive notices of upcoming events!

 

 

 

Seattle Marketing Analytics MeetUp WrapUp!

Daniel Kissin presenting
Seattle Marketing Analytics MeetUp

Last night, eSage Group sponsored its 4th Seattle Marketing Analytics Group MeetUp. This month’s presenter was Daniel Kissin, Sr. Analytics Manager at Expedia. The topic was:

How to scientifically measure impact of TV advertisements on other channels, like websites, SEM and Online ads (or so-called ‘halo’ effect).

Definitely a HOT topic for marketing these days!!

It was a great turn out with lots of good dialog around marketing analytics. Also, it was a fun learning environment with good food and beer!

Next month, November 19th, Tableau Software is going to be presenting on data visualization. Make sure to join the MeetUp to register and get updates. It is free!!!

Also, we are starting a Marketing Analytics MeetUp in LA! It is on November 5th. Check it out if you live down there!!

Beer and Food almost make marketing analytics fun!!
Beer and Food almost make marketing analytics fun!!

Cross Channel Customer Engagement Panel – Sept 12th

CCCE Banner

ama los angeles &
esage group

presents

Cross Channel Customer Engagement

On September 12, 2013, AMA Los Angeles and eSage Group presents the first in a series of panels on Cross Channel Customer Engagement. Enjoy an evening of learning and lively discussion from industry experts including:

Today as marketers, we are faced with the challenge of allocating marketing spend across more channels than ever before – social, web, TV, print, mobile, digital advertising, email, etc.

  • How do we effectively evaluate the relevancy of a channel to our target customer?
  • How do we measure what channels will give us the biggest bang for our buck?
  • How can you influence the customer journey both on and off-line?
  • How do you attribute sales?
Register Now!
Transform Your Thinking
Date: September 12, 2013
Time: 6:30pm-9:30pm
Where: CAP Theatre 13752 Ventura Blvd Sherman Oaks, CA 91423
Cost: $35 for Members
$45 for Non-Members
$50 at Door
Cost includes entrance to event, light appetizers, and beverages

Register Now

Definitions for “Big Data” – A Starting Point

Big Data

Written by Rob Lawrence, eSage Group’s Strategic Relationship Manager

Will someone please tell us all, once and for all, just what in tarnation is Big Data? What is it? Where is it? Who’s doing what with it? And why are they doing that? In one blog article I can maybe just scratch the surface of those questions. I might even provide some level of understanding for those curious marketers, bewildered and attempting to make heads or tails of the concept of Big Data. I could certainly dive deeper than even that because I’ve spent some time with this, and done homework, and lived Big Data. But this is a blog article, not a dissertation, so I’ll keep it at a 10,000 foot view of the ever elusive, yet intriguing, Big Data!

If you are one of the rare data scientists that have graduated recently from one of few schools offering Big Data degrees, which makes you an expert in this field, please feel free to stop reading here, or continue on to better understand what the rest of us are, well, trying to grasp when it comes to Big Data. For the rest of us, here is my take on the whole Big Data craze:

Big Data is simply all the data available. That means, in realistic terms, all of the data one can gather about a subject from all the places data resides: data sitting in some long forgotten enterprise software program in the basement of a large corporation, data from social media websites, website traffic data (click-through’s and pathing and such), text from blogs, even data from a sensor on a rocket ship or bridge in Brooklyn (not sure if they’re using sensor data on the Brooklyn Bridge, but they could be). Sources of data are vast, and growing. It’s cheaper to store data than ever before, and we now have the computing capability to sift through it, so now there is lots more data being collected, “Big” amounts of Data are being stored and analyzed. There is a lot you can do with all this Big Data, but this is where it gets dicey. You can collect all kinds of data with one subject, question or problem in mind, but end up realizing (through analysis) more important information about a totally different subject, question or problem. That’s why Big Data is so confusing to lots of folks just getting their hands dirty with it, and apparently also why it is so valuable to Marketers, Engineers, CEO’s, The FBI, Data Geeks, and anyone else interested in edging out the competition. Let’s explore some basics:

Wikipedia says: “Big data usually includes data sets with sizes beyond the ability of commonly used software tools to capture, curate, manage, and process the data within a tolerable elapsed time. Big data sizes are a constantly moving target, as of 2012 ranging from a few dozen terabytes to many petabytes of data in a single data set. With this difficulty, new platforms of “big data” tools are being developed to handle various aspects of large quantities of data.”

The Big Data Institute says: “Big Data is a term applied to voluminous data objects that are variety in nature – structured, unstructured or a semi-structured, including sources internal or external to an organization, and generated at a high degree of velocity with an uncertainty pattern, that does not fit neatly into traditional, structured, relational data stores and requires strong sophisticated information ecosystem with high performance computing platform and analytical capabilities to capture, process, transform, discover and derive business insights and value within a reasonable elapsed time.”

So, we’ve only scratched the surface of truly understanding what Big Data is here in this blog, and really the multitude of possibilities Big Data represents has only begun to unfold to those of us using it to better understand whatever it is we’re collecting data about. I hope at a minimum by reading this you have gained a better understanding of what “Big Data” is, but moreover, a curiosity to learn more and perhaps even apply it to something you are working on. These are exciting times whether you are using data for marketing or designing a new rocket ship to explore Mars. Big things are coming, and it’s all due to Big Data!

Here are some great articles I’ve recently enjoyed regarding Big Data:

eSage Group supports Social Media Harvest 2013!

Earlier this month at Concordia University in Irvine, CA, students and business owners met and chatted with a diverse panel of six marketing professionals on the topics of Social Media, its ramifications on marketing today, our personal lives, and the lives of our younger generations. This panel discussion event was organized, hosted and moderated by the Social Media Marketing and Adjunct Communications Professor at Concordia University, Angela Williamson, and our panelists for the event included Jeanne Rogers – Assistant Vice President, Marketing at IMPAC Mortgage, Valeska Jacques – Partner Channel/Strategic Agency Partnerships at Rivvid.com, Marieke Hensel – Digital Marketing Entrepreneur at Branding Personality USA, Ty Woodson and Mark Mobley of PBS SoCal, and our very own Rob Lawrence of eSage Group.

The conversation was both lively and sobering at times as the panelists answered various questions such as “Are our First Amendment rights protected on social media networking sites?” and “What company has the best example of social media marketing and how did they do it?” The panelists answered these and other questions sometimes with humor and at other times with a more serious take on just how Social Media is affecting consumerism, people’s lives in general, and especially the youth in society. Although sometimes varying in opinion, our panelists found common ground sharing their thoughts on Social Media such as: “Children today should put down the Twitter and text machines and interact more!”, “Small business owners should have a goal in mind when beginning a Social Media Campaign and pursue professional help from a creative agency”, and “yes, job seeker, your Facebook, Twitter, MySpace and any other Social platform is fair game for prospective employers to look at whether they tell you or not!”.

Panelist Questions included:
1. Should social media be regulated by the Federal Communication Commission (FCC)?SoMe Harvest
2. Should there be mandatory time (time or age) limits for children using social media? If yes, what should the age be?
3. Has social media lessened face-to-face communication?
4. Does the content on social media lead to more depression?
5. How can I start a career in social media?
6. What skills do social media companies look for when hiring employees?
7. How much information on social media is dictated by what society says is helpful?
8. How can social media shift from a social use to professional use to help college students find a career?
9. Will future employers see be able to view our social media presence? Could it hurt me in finding a job?
10. Should there be laws governing social media to combat bullying on the Internet?
11. Are our First Amendment rights (Freedom of Speech) protected on social media networking sites?
12. Will social media eliminate traditional advertising and marketing activities in the future?
13. What’s the next trend in social media? If I learn this trend, will I be in high demand for employment opportunities?
14. Are there any social media professional groups/associations that I can join to learn more about social media and social media jobs?
15. What company or person offers the best example of social media marketing? How did it/they do it?
16. If I want to be successful in the field of social media should I have a niche (niche marketing)?

We think the dialog was great between panelists, students and business owners and much was learned by all. We hope to see you at next year’s SoMe Harvest at Concordia University in Irvine, CA! (Follow the SoMe Harvest on Twitter: @SoMeHarvest)

PSAMA MarketMix is a Success!

3-22-13 downloads 519

3-22-13 downloads 521

Last Wednesday, eSage Group’s Duane Bedard led a panel on Big Data at the Puget Sound Marketing Association’s MarketMix event. There were 400 people in attendance at the event. Duane, along with Adam Weiner of RedFin and Shish Shridhar of Microsoft had a candid discussion about powerful sales and marketing analytics using the vast amount of data that is being collected today. It was a packed house! Lots of interest in how to harness the power of today’s data deluge! A massive thanks to Shish (@5h15h) and Adam (@adamredfin) for their insights, relevant examples, and inspiration! eSage Group is looking forward to continuing to support the marketing analytics community with many more events like this in the future!

MarketMix